Effective Date: 14 February 2026
These terms govern the digital marketing, social media management, and search engine optimization (SEO) services provided by Grey Square Private Limited (“Grey Square”, “we”, “us”, or “our”).
1. Scope of Services
1.1. Service Definition: The specific services (e.g., Social Media Management, Google Ads, SEO, Content Creation) will be outlined in your individual Service Agreement or Quote.
1.2. Strategy: Grey Square will use its professional expertise to develop and execute marketing strategies designed to increase your digital presence.
2. Ad Spend and Third-Party Fees
2.1. Direct Billing: Unless otherwise agreed in writing, all third-party advertising costs (e.g., payments to Meta/Facebook, Google, or LinkedIn) are to be paid directly by the Customer using their own payment method.
2.2. Management Fee: The fee paid to Grey Square covers our time, expertise, and management of the campaigns. It does not include the actual cost of the advertisements unless explicitly stated in a “packaged” offering.
3. Content and Approvals
3.1. Materials: The Customer is responsible for providing necessary brand assets (logos, high-quality images, product information).
3.2. Approval Workflow: We will submit creative content (posts, ad copy, graphics) for your approval before publishing. If no feedback is received within 48 hours, we may proceed with the scheduled post to ensure campaign consistency.
3.3. Accuracy: The Customer is responsible for the accuracy of the information provided about their products or services.
4. Performance and Guarantees
4.1. No Guaranteed Results: While we strive for the best possible ROI (Return on Investment), digital marketing is influenced by external factors such as market competition, platform algorithm changes, and consumer behavior. Grey Square does not guarantee specific sales figures, lead counts, or follower growth.
4.2. Third-Party Platforms: We are not liable for any changes, downtime, or account suspensions initiated by third-party platforms (e.g., Facebook, Instagram, or Google).
5. Access and Security
5.1. Account Access: You agree to grant Grey Square the necessary administrative access to your social media accounts and ad managers for the duration of the contract.
5.2. Security: We will maintain the confidentiality of your login credentials and use them solely for the execution of the agreed services.
6. Intellectual Property
6.1. Ownership of Creative: Upon full payment, you own the final creative assets produced specifically for your campaigns.
6.2. Retained Rights: Grey Square retains the right to use non-confidential screenshots or performance data from your campaigns in our own portfolio or case studies.
7. Termination and Notice
7.1. Monthly Contracts: Digital marketing is typically a month-to-month service. Either party may terminate the service by providing 30 days’ written notice.
7.2. Final Reports: Upon termination and final payment, we will provide a final performance report and hand over all account access.
Contact Us
To review your marketing strategy or adjust your campaign budget:
Grey Square Private Limited
2516-1 Mkoba 14, Gweru, Zimbabwe
Email: info@greysquare.co.zw
Website: greysquare.co.zw