Effective Date: 14 February 2026
This policy governs the provision of web and email hosting services provided by Grey Square Private Limited (“Grey Square”, “we”, “us”, or “our”). By subscribing to our hosting plans, you agree to the terms outlined below.
1. Service Provision and Uptime
1.1. Standard of Service: We aim to provide a high-quality hosting environment. While we strive for an uptime of 99.9%, hosting services are, by their nature, subject to limitations of the internet and external infrastructure.
1.2. Maintenance: We reserve the right to perform emergency or scheduled maintenance. Scheduled maintenance will be communicated at least 24 hours in advance via your registered email address whenever possible.
2. Resource Usage and “Unlimited” Policy
2.1. Fair Use: Where a plan is described as having “unlimited” bandwidth or disk space, this is subject to a Fair Use Policy. Hosting accounts must be used for standard website operations and not as a primary offsite backup storage or file-sharing repository.
2.2. System Resources: Any account found to be using an excessive amount of server resources (CPU, Memory, or Network) to the point of impacting other users on the shared server may be temporarily suspended or asked to upgrade to a dedicated solution.
3. Email Hosting and Anti-Spam
3.1. Prohibited Activities: Our email servers may not be used for sending Unsolicited Bulk Email (SPAM). Any account found sending spam will be suspended immediately without a refund.
3.2. Mailing Lists: High-volume marketing emails should be sent via dedicated mailing list providers (like our Bulk SMS/Email service) rather than through standard shared hosting SMTP.
3.3. Storage: It is the Customer’s responsibility to manage mailbox sizes. We reserve the right to archive or request the cleanup of mailboxes that exceed 10GB to maintain server performance.
4. Content and Acceptable Use
4.1. Legal Compliance: You may not host content that is illegal under Zimbabwean law or the laws of the country where the server is physically located. This includes copyrighted material without permission, malware, or defamatory content.
4.2. Security: You are responsible for the security of your website applications (e.g., keeping WordPress, themes, and plugins updated). If a site is compromised and becomes a threat to the server, we may take it offline to protect our network.
5. Backups and Data Loss
5.1. Client Responsibility: While Grey Square performs routine disaster recovery backups, these are not guaranteed. Customers are strongly advised to maintain their own independent backups of website files, databases, and emails.
5.2. Liability: Grey Square shall not be held liable for any loss of data, including but not limited to loss resulting from hardware failure, software corruption, or unauthorized access.
6. Billing, Suspension, and Cancellation
6.1. Payment: Hosting fees are billed in advance.
6.2. Suspension: If an invoice remains unpaid 5 days after the due date, the hosting account will be automatically suspended.
6.3. Termination: If an account remains unpaid for 30 days, we reserve the right to permanently delete the account and all associated data from our servers.
6.4. Refunds: We offer a 30-day money-back guarantee for new hosting accounts. This does not apply to domain names, SSL certificates, or setup fees.
7. Support
7.1. Scope of Support: Our support covers server-side issues, control panel access, and ensuring the hosting environment is functional. We do not provide free support for website design, custom coding, or third-party software debugging unless a separate maintenance agreement is in place.
Contact Us
For technical support or billing queries regarding your hosting:
Grey Square Private Limited
2516-1 Mkoba 14, Gweru, Zimbabwe
Email: info@greysquare.co.zw
Website: greysquare.co.zw